Mrfl, mfrl, mrfl TCF Bank & Visa
Mar. 12th, 2010 12:00 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
sraunOur main household checking account is with TCF - this is the mortgage, bills, food, gas, etc. account.
My wife and I both have TCF Visa Check Cards (i.e. Debit Cards) associated with this account that we use.
Today I did the annual renewal with gandi.net of ytilaer.com. $15, yes it's in France. This account required me to enroll in Verified by Visa to do any on-line transactions sometime in the last year. I did the Verified by Visa when it popped up and asked me for it.
AND NOT FIFTEEN MINUTES LATER I GOT A CALL FROM VISA FRAUD PREVENTION ASKING ME TO VERIFY THE TRANSACTION!
IIRC, I had to do the fraud prevention with the last two gandi.net transactions on this account. I was told by a customer service rep that the fraud program would see that I had had this transaction in the past and not call me. Well, it's not learning.
I called TCF to complain. I wouldn't have enrolled in Verified by Visa if I'd had a choice - at one time, my choice was enroll or not proceed with a transaction, which made the effective choice enroll. I told the customer service rep that, and that from my point of view, they were making me verify the transaction twice! The customer service rep tried to transfer the blame to Visa - I told him I don't have contact information for Visa, I have contact information for TCF. Please pass this complaint along to whoever handles your relationship with Visa.
My wife and I both have TCF Visa Check Cards (i.e. Debit Cards) associated with this account that we use.
Today I did the annual renewal with gandi.net of ytilaer.com. $15, yes it's in France. This account required me to enroll in Verified by Visa to do any on-line transactions sometime in the last year. I did the Verified by Visa when it popped up and asked me for it.
AND NOT FIFTEEN MINUTES LATER I GOT A CALL FROM VISA FRAUD PREVENTION ASKING ME TO VERIFY THE TRANSACTION!
IIRC, I had to do the fraud prevention with the last two gandi.net transactions on this account. I was told by a customer service rep that the fraud program would see that I had had this transaction in the past and not call me. Well, it's not learning.
I called TCF to complain. I wouldn't have enrolled in Verified by Visa if I'd had a choice - at one time, my choice was enroll or not proceed with a transaction, which made the effective choice enroll. I told the customer service rep that, and that from my point of view, they were making me verify the transaction twice! The customer service rep tried to transfer the blame to Visa - I told him I don't have contact information for Visa, I have contact information for TCF. Please pass this complaint along to whoever handles your relationship with Visa.
