Jul. 4th, 2014

sraun: castle (castle)
Currently seriously annoyed with Keller Fence Company. Asked The Home Depot about their 'get a fence installed service' about May 4th. Signed a contract with Keller on May 10th - the sales guy said they were currently scheduling about four weeks out, our installation should take a day. Check for full payment cleared May 27th - we tried to pay with our debit card, the processing company didn't like that. Hadn't heard anything from the scheduling people by about June 20th, called the sales guy. Heard from scheduling about June 24th, we were - at that point - scheduled for June 30th. This was, as I recall, subject to weather delays on jobs in front of us - it was delayed, to July 2nd. They finally showed up about 10am on the 2nd. Apparently due to the late start, they were able to get the posts in, but were unable to get the fence proper up. They told Irene they'd be back to finish the job yesterday, the 3rd.

They did not come back yesterday. They did not call yesterday.

At this point, I believe we are going to be without a fenced back yard for FIVE DAYS! Fence went down Wednesday, they're not working today, I will be very surprised if they work Saturday or Sunday, so the soonest we get a fence is sometime Monday.

We have a fenced back yard because we have dogs - one especially will chase after other dogs, cats, squirrels, birds or figments of her imagination. We really need the fence to keep her in. We also are watching a dog that needs a fence. So, we're having to take the dogs out on leash multiple times per day.

WE ARE NOT HAPPY ABOUT THIS!

We've left voice-mail with Keller Fence, but that was apparently after they had closed for business on the 3rd. It will be ... interesting to hear what they have to say about this on Monday.

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sraun

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