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Happy Birthday kosmickitten, pmrabble & saffronrose

Not a useful response

I asked Levenger Customer Service "is the teal in a the Galaxy Aurora a green teal or a blue teal?"

I got the following response:

The Galaxy Aurora pen is true to the color on the website.

I sent them the following reply:

Your answer is not useful.

When I look at your web site using my home computer, the Galaxy Aurora appears to be a blue teal. When I look at using my work computer, the Galaxy Aurora appears to be a green teal.

When I look at two different pictures of it in a recent catalog - one on the cover, the other an interior picture - one of them looks more blue, the other looks more green.

Someone needs color reproduction - especially for computer monitors - explained to them. Please go talk to your graphics department.

Now please answer my question - I need someone who has seen the Galaxy Aurora IN PERSON to tell me if it is a blue teal or a green teal.

You could answer the question one other way that would be useful - what is the Pantone color number for the teal?

I'm assuming that I can find a useful Pantone reference somewhere. Worst case I'll find a printing house and ask them.

More on Levenger Customer Service

I got ambitious and called their 800 number.

The person who answered the phone was polite, and told me it was blue. I asked if they were looking at a picture on their computer - they said yes. I explained that I was seeing different colors depending on which computer I was using. They went to see if they had an actual pen available - they did. It's a green teal. Ah, well.

"Is there anything else I can do for you?"
"Tell your supervisors that if someone is asking a color question, the answer needs to not be based on your computers."
"Oh, I will - I definitely learned something today. The pen looks totally different from on the screen!"

I hope they do actually do some training on that.