More on Levenger Customer Service
Jan. 24th, 2012 06:47 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
sraunI got ambitious and called their 800 number.
The person who answered the phone was polite, and told me it was blue. I asked if they were looking at a picture on their computer - they said yes. I explained that I was seeing different colors depending on which computer I was using. They went to see if they had an actual pen available - they did. It's a green teal. Ah, well.
"Is there anything else I can do for you?"
"Tell your supervisors that if someone is asking a color question, the answer needs to not be based on your computers."
"Oh, I will - I definitely learned something today. The pen looks totally different from on the screen!"
I hope they do actually do some training on that.
The person who answered the phone was polite, and told me it was blue. I asked if they were looking at a picture on their computer - they said yes. I explained that I was seeing different colors depending on which computer I was using. They went to see if they had an actual pen available - they did. It's a green teal. Ah, well.
"Is there anything else I can do for you?"
"Tell your supervisors that if someone is asking a color question, the answer needs to not be based on your computers."
"Oh, I will - I definitely learned something today. The pen looks totally different from on the screen!"
I hope they do actually do some training on that.
