{mrfl, mrfl} Sony Tech Support!

[sraun]

I've got a Sony Clie PEG-SL10. I'm reasonably happy with it - it's not Sony's fault that it's what I ended up having to buy. I had an ... unpleasant experience with CompUSA (see the write-up here - the mild version is I'm now a violently anti-CompUSA person).

Late last week I bought a 128MB Memory Stick to put in it - I wanted to grab a big chunk of my e-book library and carry it around. Yesterday I discovered that the 40-some MB of data I'd copied to it was useless - I was getting a "Protect Folder - Current folder is access inhibit." error when I tried to copy data from it to the Clie's main memory.

Which reminds me - WHY don't on-line support resources have all the error messages the product can produce, along with an explanation and solution(s) in their databases?

I'd specified in my error report to Sony that this was:

1. My data - nothing encrypted or copy-protected


2. not data for any of their software


3. Copied to the Clie using their MSExport / MSImport software pair


4. Their MSGate software generated the error

I asked three questions:

1. Why did it do this?


2. What can I do to fix it?


3. What can I do to prevent it happening in the future?

This is the only part of their e-mail reply that touched on my situation:

Some directories in MSGate are Read Only making it impossible to copy files or create folders in them. Changing to the Default Directory, (MSFiles), or one of the other MS directories, allows files to be copied normally by MSGate.

The e-mail reply went on to list several standard directories used by their applications, and provided basic instructions on using the MSExport, MSImport, and MSGate utilities.

I ALREADY KNEW EVERYTHING IN THEIR REPLY! And the problem I was complaining about should have made it obvious that I knew how to use the three utilities - why send me the basic use instructions?

I hate it when Tech Support doesn't think.

Comments

[daedala.livejournal.com]

I just sent an email to Microsoft, asking them to please confirm/deny rumors of free 216 exams?

They wrote back saying that the free 210 and 215 exams were over.

That was very silly.